Refund policy

RETURNS & CANCELATIONS

All cancelled orders are subject to a 5% restocking fee, plus shipping charges.

RETURNING YOUR PURCHASES

We're confident you're going to love your new items. If for some reason, it's not exactly what you hoped, we'll happily accept it back for a full refund (minus the shipping charges for both your delivery & return) if your return matches the following conditions:

1. You notify us within 72 hours (inclusive of weekends and holidays) of receiving the item. Info@bolsaboutique.com
2. The security tag and/or sticker remains intact & the item is unworn & in the same condition as when it left our store.
3. We will receive the item back within 7 days.
4. Returns are the buyer's responsibility.
5. The item was not purchased on the Layaway Plan

 

Flash sale items are final sale and not eligible for return or exchanges.

To prevent unnecessary returns, please read the description very carefully, have a close look at the photos, and note the size. We take great care in describing and photographing the items. Please remember that our items are preowned. You are responsible for all shipping charges.

If you decide ultimately that a return is best for you, please ship the item(s) back to us with a tracking number; this ensures you know we have received it.

 

LOCAL RETURNS

Please note, if you're based in Birmingham, AL, you may return your order to our office directly. In order to do so, please contact us to set up an appointment time for your returns at info@bolsaboutique.com. 

 

HOW TO START A RETURN

To start a return, you can contact us at info@bolsaboutique.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@bolsaboutique.com

 

CANCELING YOUR ORDER

As long as we have not already shipped your item, you may cancel your order. As soon as you change your mind, contact a member of the Bolsa Boutique team immediately.

For more information on returns, or any other aspect of your purchase experience, please reference our frequently asked questions, or get in touch with us at info@bolsaboutique.com or call in Monday-Friday 10am-5pm  205.910.3817 or 832.584.8500

 

DAMAGES AND ISSUES

Please inspect purchases carefully and notify us immediately if any item is defective, or damaged, or if you received the wrong item. We will promptly evaluate the situation and take the necessary actions to make it right.

 

NON-RETURNABLE ITEMS

We do not accept returns without contacting us first.

We also cannot accept any international return or exchange outside the US.

 

EXCHANGES

For a prompt exchange, we recommend returning the original item and making a separate purchase for the desired item.

 

REFUNDS

Upon receipt and inspection of your return, we will notify you of the refund status. If approved, the refund will be processed back to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@bolsaboutique.com 

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