FAQs

  1. Are your luxury bags authentic?
    Absolutely! At Bolsa Boutique, authenticity is our utmost priority. Each luxury bag goes through a rigorous authentication process by our experts to ensure you're getting genuine designer pieces.

  2. What is your return policy? 
    All sales are final! However, we want you to be completely satisfied with your purchase. As part of our 100% guarantee if you are not happy with your purchase for any reason, and you notify us via email within 48 hours of arrival, you can return your purchase within 4 days of receiving it for a full refund or exchange. Note: Security tags need to be intact, and item should be in the exact condition it was send (verified by video emailed within 8 hours after order is placed)

  3. What is your cancellation policy?

    Due to the extremely quick turnover and high demand of our products we have a strict cancellation policy for store credit only. There are no exceptions.

    TO INITIATE A RETURN OR TO CONTACT FOR ANY OTHER REASON PLEASE SEND US AN INSTAGRAM OR TIKTOK MESSAGE FOR QUICKEST RESPONSE. ALL SOCIAL HANDLES ARE @ShopBolsaBoutique

  4. How can I track my order?
    Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and whereabouts of your package.

  5. Do you offer gift wrapping services?
    Yes, we offer complimentary gift wrapping for your purchases. Simply indicate that it's a gift during checkout, and we'll make sure it's beautifully wrapped for your loved ones.

  6. Are your bags pre-loved or brand new?
    Our focus is on providing high-quality authentic pre-loved luxury bags. Each piece has its unique story and has been meticulously inspected and authenticated. By choosing pre-loved bags, we promote sustainable fashion and contribute to a more environmentally friendly industry.

  7. Do you offer payment plans or financing options?
    Yes, we offer flexible payment plans through reputable payment providers. You can find more details about our financing options during the checkout process. For inhouse payment please contact use via email or text.

  8. Is Bolsa Boutique a Latina-owned business?
    Yes, Bolsa Boutique is proudly Latina-owned. Our roots and cultural heritage are an essential part of who we are and what we stand for. We embrace diversity and celebrate our Latina identity in every aspect of our business.

  9. How can I contact customer support?
    Our customer support team is ready to assist you. You can reach us through our contact form on the website, email us at info@bolsaboutique.com, or call our toll-free number at 205-910-3817. We aim to respond promptly to all inquiries.